Last updated: 18 May 2025
Heyping offers a 14-day free trial during which you are not charged. No payment information is required to begin the trial. After the trial ends, access to the service will automatically expire unless you manually start a paid subscription. There is no automatic billing or renewal after the trial period unless you actively choose to subscribe.
When you choose to subscribe after the trial, your subscription will begin immediately and is billed in advance for each billing period (monthly or annual, as selected). Refunds are not offered for paid subscriptions once the service has started. You may cancel your subscription at any time. Cancellations must be made at least 48 hours before the end of your current billing period. After cancellation, you will retain full access to heyping until the end of the period you have already paid for; the subscription will simply not renew. No prorated or partial refunds are given for any unused time after cancellation.
Under Austrian and EU law, consumers generally have a 14-day right of withdrawal for distance contracts. However, by subscribing to heyping, you expressly request that the digital service be provided immediately and acknowledge that this results in the loss of your statutory 14-day withdrawal right. Therefore, once the subscription begins, no withdrawal or refund is possible unless legally required due to a defect or failure in service provision.
This Refund Policy may be updated from time to time. We will always publish the updated version on our website. Your continued use of the service after changes are posted constitutes acceptance of the updated policy.